About Namly Store

Welcome to Namly Store — your premier online shopping destination in UAE. We are dedicated to providing you with the best shopping experience, offering a wide range of high-quality products at competitive prices.

Our Mission

Our mission is to make quality products accessible to everyone across UAE. We carefully curate our collection to ensure that every item meets our high standards of quality and affordability.

Why Choose Us?

✓ Quality Products: We source only the best products from trusted manufacturers.
✓ Best Prices: Competitive pricing with regular deals and discounts.
✓ Fast Delivery: Quick and reliable delivery across all major cities in UAE.
✓ Cash on Delivery: Pay only when you receive your order. Safe and convenient.
✓ Customer Support: Dedicated support team ready to help you 24/7.

Our Values

At Namly Store, customer satisfaction is our top priority. We believe in transparency, reliability, and building long-term relationships with our customers. Every order is handled with care to ensure you receive exactly what you expect.

Contact Namly Store

Have a question, feedback, or need assistance? We'd love to hear from you. Reach out to us through any of the following channels.

Get in Touch

For order inquiries, product information, or any other questions, please don't hesitate to contact us. We typically respond within 24 hours.

Privacy Policy

Last Updated: January 2024

At Namly Store, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

When you place an order on Namly Store, we collect the following information: your name, phone number, email address, shipping address, and order details. This information is necessary to process and deliver your order.

How We Use Your Information

We use your information solely for order processing, delivery, and customer support. We do not sell, trade, or share your personal information with third parties except as required for order delivery.

Data Security

We implement appropriate security measures to protect your personal information. All data is stored securely and accessed only by authorized personnel.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@namlystore.com.

Terms & Conditions

Last Updated: January 2024

Welcome to Namly Store. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

Use of Website

You must be at least 18 years old to use this website. You agree to provide accurate and complete information when placing an order. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Product Information

We strive to display accurate product descriptions, images, and pricing. However, we do not guarantee that product descriptions or other content are error-free, complete, or current. Prices are subject to change without notice.

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities or issues with payment verification.

Pricing & Payment

All prices are listed in AED (UAE Dirham) and include applicable taxes. Payment is collected via Cash on Delivery (COD) at the time of delivery. We do not store payment card information.

Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Namly Store and is protected by UAE and international copyright laws.

Limitation of Liability

Namly Store shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date.

Contact

For questions about these Terms, please contact us at info@namlystore.com.

Shipping Policy

Last Updated: January 2024

At Namly Store, we aim to deliver your orders as quickly and reliably as possible across the UAE.

Delivery Timeline

Orders are processed within 24 hours of placement. Standard delivery takes 1 to 2 working days across all major cities in the UAE. Remote areas may require 3 to 5 working days.

Shipping Charges

We offer free shipping on all orders above AED 100. Orders below AED 100 will have a nominal shipping fee calculated at checkout.

Cash on Delivery

We accept Cash on Delivery (COD) as our primary payment method. Pay in cash when your order arrives. No advance payment is required.

Order Tracking

Once your order is dispatched, you will receive a confirmation message with delivery details. For tracking assistance, contact our support team.

Delivery Areas

We currently deliver to all emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. We are expanding our delivery network regularly.

Failed Delivery

If delivery fails due to an incorrect address or customer unavailability, we will attempt to contact you. Re-delivery charges may apply for subsequent attempts.

Refund & Returns

Last Updated: January 2024

At Namly Store, customer satisfaction is our priority. If you are not satisfied with your purchase, we are here to help.

Return Policy

You have 7 days from the date of delivery to request a return. To be eligible, items must be unused, in original packaging, and in the same condition as received.

Non-Returnable Items

The following items cannot be returned: perishable goods, personal care items, underwear, and items marked as final sale. Please check product descriptions carefully.

Return Process

To initiate a return, contact us at info@namlystore.com with your order number and reason for return. Our team will guide you through the process.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed within 5-7 working days via the original payment method.

Exchange Policy

Exchanges are available for defective or damaged items. Contact us within 48 hours of delivery to request an exchange with photographic evidence of the issue.

Shipping Costs for Returns

Return shipping costs are borne by the customer unless the item is defective or incorrect. We recommend using a trackable shipping method for returns.

Frequently Asked Questions

Find answers to common questions about shopping at Namly Store.

How do I place an order?

Simply browse our products, click "Add to Cart" on items you like, then go to the cart and click "Proceed to Checkout". Fill in your delivery details and confirm your order with Cash on Delivery.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) for all orders. Pay in cash when your order is delivered to your doorstep.

How long does delivery take?

Standard delivery takes 1 to 2 working days across major UAE cities. Remote areas may take 3 to 5 working days. We strive to process all orders within 24 hours.

Is there free shipping?

Yes! We offer free shipping on all orders above AED 100. Orders below this amount have a nominal shipping fee.

Can I cancel my order?

You can cancel your order within 24 hours of placement by contacting our support team. Once dispatched, cancellation may not be possible.

How do I return a product?

You have 7 days from delivery to return unused items in original packaging. Contact us at info@namlystore.com to initiate a return.

Is my data safe?

Yes! We take your privacy seriously. Your personal information is encrypted and never shared with third parties. See our Privacy Policy for details.

How can I contact support?

You can reach us via email at info@namlystore.com or through our Contact page. Our support team is available Mon-Sat, 9AM-9PM.